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Korean J Occup Health Nurs 2015; 24(4): 331-339

Published online November 30, 2015

Copyright © The Korean Journal of Occupational Health Nursing.

The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses

Han, Hye-Yul1 · Lee, Ji-Young1 · Jang, Insun2

1Department of Nursing, Inje University Sanggye Hospital, Seoul
2Department of Nursing, Korean Bible University, Seoul, Korea

Correspondence to:Jang, Insun
Department of Nursing, Korean Bible University, 32 Dongil-ro, 214-gil, Nowon-gu, Seoul 139-791, Korea.
Tel: +82-02-950-5485, Fax: +82-2-950-5484, E-mail: agape90@korea.com

Received: May 21, 2015; Revised: July 27, 2015; Accepted: November 4, 2015

Abstract

Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0. Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001). Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.

Keywords: Emotional labor, Job satisfaction, Social support, Nurse

Article

Korean J Occup Health Nurs 2015; 24(4): 331-339

Published online November 30, 2015

Copyright © The Korean Journal of Occupational Health Nursing.

The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses

Han, Hye-Yul1 · Lee, Ji-Young1 · Jang, Insun2

1Department of Nursing, Inje University Sanggye Hospital, Seoul
2Department of Nursing, Korean Bible University, Seoul, Korea

Correspondence to:Jang, Insun
Department of Nursing, Korean Bible University, 32 Dongil-ro, 214-gil, Nowon-gu, Seoul 139-791, Korea.
Tel: +82-02-950-5485, Fax: +82-2-950-5484, E-mail: agape90@korea.com

Received: May 21, 2015; Revised: July 27, 2015; Accepted: November 4, 2015

Abstract

Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0. Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001). Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.

Keywords: Emotional labor, Job satisfaction, Social support, Nurse