The Moderating Effect of Coworker Support on Customer Violence Experiences and Mental Health of the Study Population
| Variables | Model 1 | Model 2 | Model 3 | Model 4 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| B | SE | β | t | B | SE | β | t | B | SE | β | t | B | SE | β | t | |
| (Constant) | 14.87 | 0.17 | 85.50 |
14.86 | 0.17 | 85.46 |
14.69 | 0.17 | 86.27 |
14.70 | 0.17 | 86.31 |
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| Age (ref.:≥60) | 0.89 | 0.13 | .06 | 6.94 |
0.89 | 0.13 | .06 | 6.96 |
0.78 | 0.13 | .06 | 6.20 |
0.77 | 0.13 | .06 | 6.18 |
| Education leve (ref.: ≥college) | -0.69 | 0.09 | -.07 | -7.46 |
-0.69 | 0.09 | -.07 | -7.42 |
-0.50 | 0.09 | -.05 | -5.52 |
-0.50 | 0.09 | -.05 | -5.51 |
| Type of employment (ref.: regular worker) | 0.16 | 0.11 | .01 | 1.42 | 0.15 | 0.11 | .01 | 1.39 | 0.30 | 0.11 | .02 | 2.72 |
0.30 | 0.11 | .02 | 2.73 |
| Income level (ref.:≥400) | -0.44 | 0.13 | -.03 | -3.35 |
-0.44 | 0.13 | -.03 | -3.33 |
-0.27 | 0.13 | -.02 | -2.11 |
-0.27 | 0.13 | -.02 | -2.12 |
| Working hours (ref.:≤40) | -0.63 | 0.09 | -.06 | -7.08 |
-0.63 | 0.09 | -.06 | -7.06 |
-0.57 | 0.09 | -.06 | -6.58 |
-0.57 | 0.08 | -.06 | -6.57 |
| Customer violence experiences (C) | -0.41 | 0.17 | -.02 | -2.41 |
-0.36 | 0.17 | -.02 | -2.16 |
-0.34 | 0.17 | -.02 | -2.02 |
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| Coworker support (S) | 1.28 | 0.05 | .21 | 24.60 |
1.27 | 0.05 | .21 | 24.56 |
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| Moderating variables (C×S) | 0.60 | 0.21 | .02 | 2.90 |
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| F ( |
49.96 |
42.61 |
124.59 |
110.13 |
||||||||||||
| R2 | .02 | .02 | .06 | .06 | ||||||||||||
| Adj. R2 | .02 | .02 | .06 | .06 | ||||||||||||
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