Table. 3.

Coping Style of Face-to-Face Service Industry Employees (N=21)

Items M±SD
Active coping style 53.86±5.75
Factor 1. Problem solving (15 items) 2.71±.46 39.00±4.73
• I try to be of help if any problems arise 2.76±.44
• I am not confident but I continue to try 2.81±.40
• Change or grow as a person in a good way 2.67±.48
• I'm making a plan of action and following it 2.71±.46
• I believe that good things will come of these problems in the end 2.43±.68
• I try not to act too hastily or follow my first hunch 2.62±.50
• Find new faith 2.57±.51
• I will go through this with dignity 2.67±.48
• Rediscover what is important in life 2.57±.51
• Change something so things will turn out all right 2.42±.51
• Stand my ground and fight for what I want 2.48±.51
• Draw on my past experiences; I was in a similar situation before 2.57±.51
• I know what has to be done, so I am doubling my efforts to make things work 2.48±.60
• Come up with a couple of different solutions to the problem 2.52±.60
• I try to keep my feelings from interfering with other things too much
Factor 2. Seeking social support (6 items) 2.57±.51 18.52±3.72
• Talk to someone to find out more about the situation 2.00±.71
• I express anger to the person (s) who caused the problem 2.43±.60
• Accept sympathy and understanding from someone 2.62±.50
• Talk to someone who can do something concrete about the problem 2.67±.48
• Ask a relative or friend I respect for advice 2.57±.51
• Talk to someone about how I'm feeling
Passive coping style 40.76±5.47
Factor 3. Emotional easiness (9 items) 2.05±.86 14.86±1.96
• Go on as if nothing is happening 2.14±.79
• Keep others from knowing how bad things are 1.95±.74
• Try to make myself feel better by eating, drinking, smoking, using drugs or medication, etc. 1.71±.56
• Take a big chance or do something very risky 2.19±.68
• Keep others from knowing how bad things were 1.76±.70
• I take it out on others 1.90±.83
• Refuse to believe that it had happened 2.38±.67
• I jog or exercise 2.43±.51
• I will try something different from the above
Factor 4. Escape-avoidance (4 items) 2.48±.68 10.00±1.79
• Turn to work or substitute activity to take my mind off things 2.81±.40
• I think time will be the cure 2.67±.48
• Try to look on the bright side of things 2.05±.74
• Try to forget the whole thing
Factor 5. Wishful thinking (5 items) 2.38±.67 12.24±2.07
• Accept it, since nothing can be done 2.43±.51
• Wish that I can change what is happening or how I feel 2.52±.60
• I daydream or imagine a better time or place than the one I am in 2.48±.68
• Wish that the situation would go away or somehow be over with 2.43±.60
• Have fantasies or wishes about how things might turn out
Total 94.62±7.39
Korean J Occup Health Nurs 2021;30:101~109
© Korean J Occup Health Nurs